🪦 THE HELLMOUTH IS CLOSED | ORDERS NOW IN PRODUCTION | UP TO 3 WEEKS

DELIVERY & RETURNS


DELIVERY

Most of our clothing is made to order especially for you 🖤

Please allow up to 3 weeks for clothing to be made and dispatched. This is our processing time and does not include delivery time

You’ll receive a dispatch email with tracking as soon as your order is on its way

FREE UK DELIVERY OVER £60
FREE WORLDWIDE DELIVERY OVER £120

PROCESSING TIMES

Clothing
Up to 3 weeks

Phone Cases + Sunglasses
1–2 weeks

Boot Charms, Earrings, Phone Charms + Necklaces
1–2 working days

If your order contains items with different processing times, everything will usually be shipped together once your full order is ready

SHIPPING

UK
Tracked delivery usually takes around 2 working days after dispatch

International
Delivery usually takes around 3–11 working days after dispatch

Shipping costs are calculated at checkout based on your order and destination

Please remember that upgrading your shipping method only speeds up delivery after dispatch — made-to-order processing times still apply

RETURNS

We hope you love your order, but if something isn't right, please contact us within 14 days of receiving it

Eligible returns must be unworn, unused and returned in their original condition

Customers are responsible for return postage unless your item is faulty, damaged or we've sent you the wrong item

For hygiene reasons, earrings cannot be returned once their sealed packaging has been opened

Personalised or custom-made items may not be eligible for return where applicable

ORDER CHANGES

Need to change something? Get in touch as soon as possible after ordering and we'll do our best to help

As most clothing is made to order, we may not be able to make changes once your item has gone into production

SOMETHING WRONG?

If your order arrives faulty, damaged or incorrect, please get in touch with your order number and a photo of the issue and we'll get it sorted 🖤