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FAQs

DO YOU MAKE CASES FOR ANY PHONE/TABLET/LAPTOP/MUSIC DEVICE?

    Yes! If i can find a case for your device I can make it for you. Add a note to seller with your device name when paying.

     

    I WANT TO CHANGE LITTLE THINGS ABOUT A CASE, CAN I?

    Of course! If you want to change the colours of the pearls or add or take away something from an already listed product just add that to your "message to seller" when paying

    I WANT A CUSTOM ORDER?

    Sure! If you email me with ideas, colour schemes and what device you have to: info@soraraya.com 

    HOW LONG DOES IT TAKE YOU TO DISPATCH AN ORDER?

    i usually take between 1-2 weeks to hand make and send an order. it can take longer depending on the device that you have

    DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

    nope! you can checkout as a guest

    HOW DO I SIGN UP FOR THE NEWSLETTER?

    enter your email address in the newsletter box at the bottom of the site and click on submit.

    HOW DO I PAY FOR MY ORDER?

    I have several payment options for you to place an order:

    WHEN WILL I BE CHARGED?

    If your card has been authorised, payment will be taken immediately. You will receive an email confirming your order has been successful.

    I HAVE A DISCOUNT CODE. HOW DO I USE IT?

    You need to enter your promotional code after you've entered your payment details and at the confirmation stage.

    CAN I AMEND OR CANCEL MY ORDER?

    Unfortunately you cannot cancel your order after it has been placed but if you need to make changes to it just email me at info@sorayraya.com

    HOW MUCH IS DELIVERY?

    UK Royal Mail (2-4 days after dispatch)
    FREE
    UK Royal Mail Tracked Delivery (2-4 days after dispatch) 
    £5.99

    International Shipping (10-14 days after dispatch)

      £4.50

    international Tracked Shipping (10-14 days after dispatch)

      £9.99